Privacy policy

Privacy Policy – SYDE

Last updated: April 24, 2025

This Privacy Policy describes how SYDE ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from syde.store (the “Site”) or otherwise communicate with us (collectively, the “Services”).

Please read this policy carefully.

1. How We Collect and Use Your Personal Information

We collect personal information to provide, improve, and protect our Services. Depending on how you interact with us, we may collect the following:

Information You Provide to Us:

  • Contact details (name, email, phone number, address)

  • Order information (billing/shipping address, order contents, payment confirmation)

  • Account details (login credentials, preferences)

  • Support communications (messages you send us via email or contact forms)

Information Collected Automatically:

  • Device and usage information (IP address, browser type, operating system, referring URLs, interaction data)

  • Through cookies, pixels, and similar technologies (see “Cookies” below)

Information from Third Parties:

  • Shopify (e-commerce platform)

  • Payment processors (e.g., credit card providers)

  • Marketing tools (e.g., Meta/Facebook, Google Ads)

2. How We Use Your Information

We may use your personal data to:

  • Process and fulfill your orders

  • Communicate with you regarding your account or purchases

  • Send you promotional communications (only with your consent if required)

  • Improve our Site and Services through analytics

  • Detect fraud and ensure the security of our Services

  • Comply with legal obligations

3. Cookies and Tracking

We use cookies and similar technologies to recognize your browser or device, remember your preferences, and provide you with personalized experiences. Some cookies are essential to the operation of our website.

For more details on the cookies Shopify uses to support our store, visit: Shopify Cookie Policy

You can disable cookies via your browser settings, but this may impact the functionality of the site.

4. How We Share Personal Data

We may share your information with:

  • Service providers (e.g., Shopify, payment processors, shipping partners, analytics providers)

  • Marketing partners (e.g., for retargeting or ads – only with your consent if required)

  • Legal authorities if required by law

  • Affiliates or successors in case of a business transfer

We do not sell or share your personal information for profiling or behavioral advertising without your explicit consent.

5. International Transfers

Your data may be stored or processed outside of your country, including outside of the European Economic Area (EEA). When we do so, we ensure proper safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

6. Your Rights (EU & GDPR)

If you reside in the EU or EEA, you may have the following rights:

  • Access to your personal data

  • Correction of inaccurate or incomplete data

  • Deletion (“right to be forgotten”)

  • Restriction or objection to processing

  • Data portability

  • Withdrawal of consent at any time

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us using the information below.

7. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us personal information, contact us immediately.

8. Data Retention & Security

We retain your personal information as long as needed to fulfill our obligations (e.g., order processing, legal, accounting). We take appropriate security measures, but no system is 100% secure.

9. Contact Information

For any questions or concerns, or to exercise your rights, contact:

SYDE
info@syde.store
De Goudvink, 2970 Schilde, Belgium

We are the data controller for your personal data unless otherwise stated.